As B2B SaaS applications grow, integrating with customers' knowledge base tools becomes increasingly important to centralize business information, reduce friction, and enhance user adoption. Knowledge base integrations facilitate seamless access to support articles, documentation, and training content directly from the app, supporting customer success and onboarding teams by maintaining updated product knowledge. Due to diverse customer needs and the fragmentation of the knowledge base market with platforms like Notion, Confluence, and ClickUp, SaaS companies face challenges in developing scalable integrations. While custom coding, enterprise iPaaS, and unified APIs offer solutions, embedded iPaaS platforms are particularly effective for building customer-facing integrations due to their ability to streamline development, support role-based content delivery, and reduce customer churn by embedding the app into core business workflows. Embedded iPaaS platforms also provide robust monitoring, logging, and alerting capabilities, allowing non-technical users to manage integrations without engineering intervention, thus enhancing the overall customer experience and ensuring the SaaS product remains a critical component of clients' operations.