How to Speed up Integrations for Customer Onboarding
Blog post from Prismatic
B2B software companies often face challenges in building and deploying customer integrations, which can be time-consuming and complex. Prismatic, an embedded integration platform, addresses these challenges by enabling non-developers to create integrations using an intuitive low-code designer and pre-built components, thereby reducing reliance on engineering resources and speeding up customer onboarding processes. The platform allows for fully reusable and configurable integrations, simplifying deployment across different customers and empowering customer-facing teams to manage the process without engineering involvement. Prismatic also helps clarify integration expectations by storing key documents and provides a built-in testing framework to ensure integration functionality, thereby minimizing confusion, rework, and last-minute issues. This approach not only accelerates onboarding but also reduces risks, ultimately enhancing customer satisfaction and operational efficiency for B2B software teams.