PagerDuty decided against developing a native chat tool to maintain alignment with the DevOps philosophy of transparency and collaboration, which emphasizes having all information in one central location. A native chat client during incidents could lead to fragmented communication records and disrupt the integration of essential data, such as deployment details and scripts, crucial for effective incident management and post-mortem analysis. Additionally, the learning curve associated with a new tool during critical incidents would detract from responders' ability to efficiently address issues. Instead, PagerDuty integrates with established chat platforms like HipChat, Slack, and Flowdock, leveraging these partnerships to allow users to work with familiar tools while focusing on building a robust IT Operations Management platform. Through open-source collaboration and a well-documented REST API, PagerDuty encourages the community to create tools that enhance its functionality with existing chat clients.