Why Operational Maturity Helps Businesses Reduce the Great Resignation Trend

Businesses are increasingly recognizing the importance of operational maturity in addressing the challenges posed by the Great Resignation, a phenomenon marked by high employee turnover due to burnout and dissatisfaction. The Digital Operations Maturity Model provides a framework for companies to assess and improve their operational practices, with five maturity levels ranging from Manual to Preventative. By progressing through these levels, organizations can enhance their ability to manage and prevent IT incidents, thereby reducing employee burnout and turnover. The model emphasizes the importance of proactive and preventative strategies, such as coordinated issue management and event intelligence, to ensure consistent, reliable, and resilient IT infrastructure. Research by PagerDuty highlights that organizations with higher operational maturity experience fewer service failures, faster issue resolution, and better work-life balance for employees, ultimately leading to lower turnover rates.

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