What’s New: Updates to Visibility Console, Event Intelligence, Analytics, and More!

PagerDuty has announced a series of updates and enhancements aimed at improving incident management and response efficiency for IT teams. Key features include Event Intelligence, which utilizes machine learning to reduce noise and enrich incidents with contextual insights, and Dependency-Aware Related Incidents, which provides real-time insights across services. The platform also introduces Paused Incident Notifications to manage alert noise, a new Visibility Console for a consolidated view of service performance, and My On-Call Shifts and its widget to streamline on-call management. Additionally, new REST APIs and automation integrations with tools like Rundeck enhance self-service extensibility and workflow automation, enabling quicker incident resolution. These enhancements are designed to facilitate better incident response, reduce operational noise, and streamline communication across distributed teams, ultimately improving digital operations and customer experience.