What’s New: Updates to Runbook Automation, Partner Integrations, and More!

PagerDuty has introduced a series of updates to its platform, focusing on enhancing automation, collaboration, and customer service operations. The updates include a new Runbook Automation GUI, expanded cloud infrastructure plugins for better cloud automation, and a UI-based ruleset designer for visualizing job pathways. Improvements in accessibility are also highlighted with a new color palette for Rundeck. The platform now supports real-time operations and incident management through integrations with Slack, Microsoft Teams, and Salesforce Service Cloud, allowing for streamlined collaboration between customer service and engineering teams. Additionally, PagerDuty is promoting service ownership and reducing downtime through automated incident response. The company is also hosting webinars and events to engage with its community and demonstrate these new features, while announcing upcoming product deprecations and inviting users to explore new integration guides and demos.