What’s New: PagerDuty Fits the Way You Work, Where You Are, and With the Tools You Love!

PagerDuty has introduced a series of updates and enhancements designed to improve real-time digital operations management, focusing on integrating with popular tools and enhancing mobile app functionality for on-the-go incident management. These updates include a more secure mobile app with PIN locks, an updated menu for swift incident response, and expanded self-service capabilities through the REST API, allowing seamless integration with third-party tools. The rollout also features the early access Analytics API for viewing raw incident data and a public Business Services API that helps teams define and understand service impacts on businesses. Additionally, the Response Plays API facilitates coordinated incident responses, while the new event transformers enable custom integrations for event data. PagerDuty has expanded its ecosystem with new native integrations, such as with Jira Server, Data Center, and Microsoft Teams, to streamline workflows and enhance collaboration across distributed teams. These enhancements aim to provide users with the tools and flexibility needed to manage incidents effectively, whether at their desks or remotely.