What’s New: January 2023

PagerDuty has announced a series of updates and enhancements to its Operations Cloud, focusing on automating and optimizing cloud operations to improve incident response and customer service. Key developments include the introduction of customizable Status Pages for real-time system updates, advanced Incident Response capabilities with new notification templates, and the rollout of Incident Workflows that replace Response Plays with a no-code/low-code builder. Additional enhancements involve integrating new partners like IBM, Asana, and Zoho to expand service capabilities, as well as updates to PagerDuty Process Automation and Rundeck in the 4.9.0 release. The company has also streamlined its login experience, modernized mobile navigation, and announced product deprecations for older integrations. These updates aim to provide teams with better flexibility, control, and efficiency in managing incidents and customer interactions.