What’s New: Enhanced PagerDuty Analytics for Faster Insights and Smarter Recommendations

Data has become integral to organizations seeking to make informed decisions and maintain a competitive advantage, yet its widespread dispersion can hinder efficient incident response. PagerDuty addresses these challenges with the introduction of PagerDuty Operations Cloud SM and a suite of advanced analytics tools designed to enhance digital operations by providing actionable insights for faster incident resolution. The new features, such as Insights Reports, Analytics API, and various performance reports, offer comprehensive metrics, dynamic reporting, and improved data filtering capabilities, allowing teams to measure and optimize their incident management processes effectively. Users have reported a 26% improvement in mean time to acknowledge incidents, with annual time savings of 100 hours, showcasing the potential of these analytics tools to bolster operational resilience, customer experience, and employee satisfaction. The new capabilities are accessible to all paying customers, and PagerDuty provides a 14-day free trial for those interested in leveraging analytics to drive operational excellence.