What Our Customers Say About the PagerDuty Platform

IDC's research on PagerDuty customers reveals substantial benefits from using the platform, including an average annual benefit of $3.48 million, a three-year ROI of 795%, and a payback period of just over two months. Interviews with 14 organizations, averaging 22,700 employees and responsible for over 190 business applications, highlighted enhanced productivity, improved incident management, and reduced operational costs as key advantages. Customers shared experiences of faster incident resolution, with some noting that resolving a major incident swiftly could recoup PagerDuty's costs in a single event. Automation was frequently cited as a significant benefit, reducing manual labor and enabling self-healing of incidents, ultimately leading to improved customer satisfaction and better IT metrics. The findings suggest that PagerDuty's platform optimizes digital operations management, as further detailed in the IDC Business Value White Paper.