Using Event Orchestration to reduce noise and trigger next best action

PagerDuty has introduced Event Orchestration, a new feature designed to help customers manage noise and complexity in incident response by automating repetitive tasks and reducing manual intervention. The feature builds on existing Event Rules by incorporating a decision engine within the event ingestion pipeline, allowing precise automation through complex logic and condition-based actions. This enables users to reduce noise by suppressing or routing non-critical alerts and to automate routine diagnostic steps, thus freeing up responders to focus on incidents requiring their expertise. Event Orchestration aims to enhance productivity by preemptively handling well-understood tasks before notification, with major use cases including noise reduction and automation of initial incident response phases. Users can learn more through a knowledge base, demo, and upcoming webinar featuring Frank Emery, who will discuss the feature's development and applications.