Tracking Your Organization's Response with Response Notes

In the fast-paced environment of incident response, effectively communicating the current state of an incident is crucial for quick resolution, especially as more responders join in. While chat platforms are commonly used to facilitate collaboration, they often fail to efficiently establish common ground for new responders, prolonging the time to resolution. In response to this challenge, organizations like PagerDuty are introducing new capabilities to streamline communication during incidents by implementing dedicated roles such as an Incident Scribe, who captures essential actions and decisions in real-time. This approach allows for a more efficient onboarding of new responders and aids in creating a concise, curated timeline for post-mortem analysis, moving away from the ineffective and noisy chat timelines traditionally used.