In a discussion involving on-call engineers from nine teams at PagerDuty, the focus was on the human aspects of being on-call, emphasizing the importance of team empathy, stress management, and suitable on-call rotations. Key takeaways include the necessity of creating a supportive team culture where it is acceptable to ask for overrides, the importance of not constantly monitoring graphs to reduce stress, and the recognition of the stress involved with postmortems, suggesting decompression time for engineers after major incidents. The discussion also highlighted that configuring low-urgency alerts can minimize overnight disturbances, and the potential burnout from week-long on-call shifts, encouraging the exploration of alternative scheduling options like shorter or split shifts. Ultimately, fostering an empathic team culture and tailoring on-call schedules to team preferences can help mitigate burnout and stress, contributing to a more sustainable on-call experience.