Incident resolution can be a challenging process, but adopting certain strategies can make it more manageable, as highlighted in a blog post inspired by a talk at the DevOps Talks Conference. Drawing on principles from Don Miguel Ruiz's "The Four Agreements," the post suggests that being impeccable with communication, avoiding personal assumptions, and doing one's best can enhance incident response effectiveness. Key practices include involving stakeholders through clear communication channels, enabling anyone to trigger incident response quickly, and assigning the Incident Commander as the highest authority on calls without involving them in direct resolution tasks. To avoid burnout and improve efficiency, the post also recommends clear task assignments, time-boxing, encouraging handovers, and conducting blameless postmortems to foster a culture of learning and continuous improvement. Additionally, maintaining calm during incidents is crucial to prevent panic from spreading among team members.