Supercharging incident response with runbook automation

The global pandemic has accelerated digital transformation by at least seven years, leading to increased investments in software-driven experiences and a projected 8.4% rise in worldwide IT spending in 2021. As online competition and revenue reach unprecedented levels, ensuring the continuous availability of digital services becomes crucial. However, the reliance on manual and reactive incident response by many ITOps and DevOps teams is no longer sustainable due to the growing complexity of IT environments. Runbook Automation offers a solution by standardizing and automating incident response processes, enabling teams to address issues quickly and reduce escalations. This approach requires a cultural shift and a gradual evolution through automating simple to complex tasks, with tools like Rundeck by PagerDuty aiding in enhancing operational maturity. By integrating Runbook Automation with existing systems, organizations can significantly improve mean-time-to-acknowledge and resolve incidents, thereby protecting revenue and increasing productivity.