Stay Ahead of Outages With Proactive Incident Response

PagerDuty's latest enhancements, introduced in Spring 2020, focus on enabling proactive incident management by providing comprehensive visibility and management tools for digital services. The Dynamic Service Directory, now supplemented with Service Profiles, offers detailed information about each service, such as team ownership, past incidents, and preferred communication channels, facilitating quicker incident resolution. The addition of Service Dependencies enhances understanding of inter-service relationships, helping to identify and address vulnerabilities efficiently. The Services Dashboard and the new Visibility Console Experience further empower teams by visualizing operational metrics and KPIs, thereby improving cross-functional alignment and resource management. These tools aim to improve digital readiness, allowing teams to respond to incidents with better preparation, ultimately saving costs and protecting brand reputation.