Setting Up a Distributed Crisis Management Team for COVID-19? We Can Help

As the COVID-19 pandemic has drastically altered the operational landscape, organizations are adapting to meet urgent demands, whether by enhancing crisis management capabilities or establishing them for the first time. Companies across sectors, from healthcare to retail, are rapidly developing virtual care services, transitioning to remote work models, and managing supply chain disruptions. Businesses such as restaurants and grocery stores are shifting to digital order systems, while healthcare providers are setting up hotlines for patient support. The crisis has highlighted the importance of structured crisis management, effective communication channels, and prioritization of issues, all of which are essential for navigating the challenges posed by the pandemic. Tools like PagerDuty facilitate these efforts by providing solutions for incident management and communication, enabling organizations to respond efficiently to the myriad of issues arising from the pandemic. Additionally, resources such as webinars and video guides are offered by PagerDuty to assist teams in managing crisis responses effectively, emphasizing their role in supporting non-technical teams in this unprecedented situation.