Refreshing PagerDuty’s Navigation for Increased Efficiency and Simplification

PagerDuty is in the process of launching a redesigned desktop global navigation system aimed at improving user experience by addressing pain points identified through customer feedback and extensive research. Initially developed as an on-call management tool, PagerDuty has evolved into a comprehensive digital operations platform, but its legacy navigation system hindered user efficiency and feature discoverability. The new navigation, informed by methods such as A/B testing, interviews, surveys, and card sorting, introduces five main menu categories—Incidents, Services, People, Analytics, and Status—each tailored to enhance access to various tools and functionalities while aligning with best-in-class application designs. The updated right-side menu offers easy access to profile details, account subscriptions, and support, and a search bar has been added for improved information retrieval. Additionally, a "What's New" icon highlights the latest features, reflecting the ongoing expansion of PagerDuty's capabilities. The rollout of this new navigation system is set to occur over the coming weeks, supported by extensive user collaboration and feedback.