Ready for Anything with the PagerDuty Operations Cloud

PagerDuty is transforming digital operations by automating and integrating systems to handle increasing complexities and dependencies in IT and customer service environments. At Summit 2022, PagerDuty announced updates to its Operations Cloud, including enhanced automation capabilities for incident response, such as custom workflows and Auto-Pause Incident Notifications that use machine learning to suppress transient alerts. The platform now offers expanded integration with tools like Salesforce Service Cloud, Slack, and Google Chat, which foster collaboration across teams. The introduction of PagerDuty Runbook Automation allows for orchestrated diagnostics and remediations, while new features such as Custom Fields on incidents and Terraform support for Event Orchestration enhance flexibility and efficiency. PagerDuty also emphasizes continuous improvement, with new Service Standards and advanced reporting tools to help teams standardize best practices and make informed, data-driven decisions.