Putting People First: Metrics-Based Onboarding

PagerDuty emphasizes a metrics-driven approach to employee onboarding to ensure effective integration and performance. The company tracks several key metrics for new hires, such as the time to first referral, first all-hands presentation, and time to first on-call shift, alongside employee Net Promoter Scores and diversity metrics. By monitoring these areas, PagerDuty aims to foster a supportive environment where new employees feel comfortable and valued, and where their contributions are quickly realized. The onboarding process is structured with mentorship programs and well-documented schedules to facilitate seamless integration. For engineers, specific metrics like time to first deploy and on-call pain are monitored to ensure efficient contribution to the company's objectives. This focus on measurement not only enhances the onboarding experience but also reflects PagerDuty's commitment to creating a productive, inclusive, and responsive workplace culture.