Put Your Customer Service Team in the Driver’s Seat With the New PagerDuty for Customer Service Plan

In the increasingly digital-only landscape, customer service teams face mounting pressure to deliver satisfactory digital experiences, as poor service can lead to customers moving on to competitors. The challenges intensified by remote work and high volumes of customer calls necessitate a proactive approach to customer service, wherein real-time issue resolution and communication are prioritized. PagerDuty has responded to these needs by launching a new Customer Service Plan designed to enhance collaboration between customer service and technical teams, enabling better real-time responses and proactive incident management. This plan includes features like bi-directional communication, full-case ownership for customer service agents, and a seamless integration with Zendesk to facilitate faster issue resolution and improved customer experiences. By empowering customer service teams with holistic views and integrated tools, PagerDuty aims to improve customer satisfaction, loyalty, and team morale, while ensuring that customer service is at the forefront of incident management and resolution in the digital age.