Preparedness as a Competitive Advantage: Building Resilience Year Round

The recent global IT outage highlights the importance of preparedness and resilience in the face of inevitable disruptions, emphasizing that even advanced organizations can experience significant downtime leading to customer dissatisfaction and financial loss. At PagerDuty, this understanding is reflected in their commitment to fostering a culture of vigilance through regular drills, comprehensive monitoring, and continuous improvement, which are essential for swift recovery and operational continuity. The organization leverages its Operations Cloud to maintain seamless operations across diverse geographies, ensuring its distributed workforce is equipped with the necessary tools for efficient incident response. By prioritizing both technical and mental resilience through ongoing training, PagerDuty aims to not only react to crises but to build a more robust and adaptive organization capable of anticipating and addressing emerging threats. Their proactive approach, driven by feedback and learning, allows them to refine crisis management strategies and enhance the resilience of their teams, ensuring they remain dynamic in the face of changing circumstances and continue to provide exemplary service to customers.