PagerDuty: The Year in Review

PagerDuty's annual Summit 2018 featured new product announcements and demonstrations of recent capabilities, highlighting significant enhancements across their platform over the past year. These included advancements in their Event Intelligence product, which uses machine learning to improve response times, and a new alert rules engine that automates alert routing and response actions. The company also expanded its integrations, now totaling over 300, with deeper connections to popular tools like Azure DevOps, Splunk, Jira, and ServiceNow, enhancing functionality and syncing capabilities. PagerDuty introduced new mobile app features to manage incidents remotely and new APIs to streamline communication and operations within chat tools. Additionally, a team hierarchy feature was launched to help growing companies maintain organizational structure. The conference concluded with gratitude for customer feedback, emphasizing ongoing innovation.