PagerDuty 101: A New Training Series

PagerDuty is launching a new bi-weekly training program called PagerDuty 101, designed to help new users understand the platform's best practices for configuration and incident response. These 60-minute sessions, conducted twice a month, are aimed at incident responders, administrators, managers, and account owners, providing them with the opportunity to learn how to set up their accounts effectively, manage user profiles, and respond to incidents using the system's features. The training covers essential topics such as inviting users, creating schedules, setting up escalation policies, configuring services, and utilizing API access keys, with a live Q&A session to address any questions. This initiative seeks to ensure that all users, including those who have recently purchased, been added to, or are trialing PagerDuty, can maximize the platform's capabilities for incident management.