Ops, Reimagined: All the New Features Announced at Summit 2017

PagerDuty announced several new product innovations at the PagerDuty Summit 2017, aimed at enhancing digital response capabilities for businesses. These innovations integrate machine learning and end-to-end response automation to address the challenges of rising infrastructure complexity and overwhelming data volumes. Key features include Alert Grouping, Similar Incidents, and a redesigned live incident page, which provide responders with intelligent, real-time decision support by organizing related alerts and offering past incident context. For response teams, new tools such as Response Plays and event routing automate incident management, allowing teams to restore service quickly and efficiently. Additionally, Dynamic Notifications enable tailored notification responses, reducing alert fatigue. The updates extend beyond technical responses, offering business-wide orchestration practices to involve all stakeholders in major incident responses, ensuring a unified focus on protecting the customer experience. These new capabilities are accompanied by updated incident response documentation and are available on various plans, with some features in customer preview and early access.