Meet the PagerDuty Product Design Team

PagerDuty's UX Design team is dedicated to creating user experiences that effectively manage the stress and challenges associated with major incident response, acknowledging that while customers appreciate the service, they dread the alerts signaling trouble. The team, comprised of passionate designers and researchers, focuses on enhancing customer preparedness for incidents by designing intuitive interfaces that cater to varied user needs, from small businesses to large enterprises. They prioritize psychological safety and creativity, especially during the COVID-19 pandemic, fostering an environment where team members feel comfortable experimenting and asking questions. This includes daily check-ins, Zoom challenges, and transforming meetings into game sessions to maintain morale. The team strives to humanize chaos by providing timely signals and developing integrations that empower users to take prompt action, ensuring a seamless incident management process.