Let’s Talk: Full-Service Ownership

A survey of 700 DevOps and IT practitioners revealed a significant increase in pressure on digital services since the pandemic, with 80% of organizations experiencing heightened demand and 62% of responders working extra hours to manage incidents. The shift toward full-service ownership is highlighted as a solution, encouraging developers to take responsibility for their code throughout the entire product lifecycle, which leads to greater accountability and streamlined processes. This model fosters innovation and reduces incident response times by minimizing handoffs and empowering engineers with direct knowledge of the systems to act as first responders. Understanding service boundaries and stakeholders is crucial, as full-service ownership is a shared responsibility across an organization, enhancing customer experience and maintaining competitive advantages.