Social distancing measures during the COVID-19 pandemic have significantly increased online activity, leading to an unprecedented demand for digital services that many companies were not initially equipped to handle. As a digital operations company, we have observed a substantial rise in the number of incidents affecting organizations, particularly in highly stressed sectors like online learning, collaboration services, travel, non-essential retail, and entertainment, with some experiencing up to 11 times the usual number of incidents. These incidents often stem from increased web traffic or new code implementations, putting pressure on IT teams to manage the surge and maintain service continuity. All companies on the PagerDuty platform have seen an average doubling of incidents, highlighting widespread digital strain. This surge requires companies to adapt quickly, developing new processes for remote work and infrastructure needs while often establishing crisis response teams. We are committed to providing ongoing insights and resources to help teams manage this increased digital demand effectively.