Keep Your Business Stakeholders Updated While You Save the Day

PagerDuty's Solution for Business Response addresses the gap between technical and business responses during major incidents by providing tools that automatically share real-time, actionable status updates with relevant stakeholders without disrupting technical teams. When incidents occur, this solution enables both technical and non-technical stakeholders to take coordinated actions to mitigate negative business impacts, such as preparing media statements or assisting customers. The solution incorporates features like status dashboards that display the health of business services, allowing employees to quickly assess the situation and prepare a response. By offering customizable notifications through various channels, PagerDuty ensures stakeholders are informed promptly, thereby improving productivity and maintaining customer confidence in the brand. The solution is integrated with PagerDuty's Modern Incident Response product, requiring no additional costly add-ons, and enhances the ability to initiate swift business response activities alongside technical responses when customer-impacting incidents arise.