How to Avoid the Executive ‘Swoop and Poop’ and Other Best Practices for Operational Maturity

As businesses resume normal operations post-pandemic, the emphasis on digital services and operational maturity remains crucial due to the increased pressure from accelerated digital transformations during COVID-19. A survey of developers and IT professionals revealed that incidents have risen significantly, highlighting the need for improved operational maturity, which is essential for the consistency, reliability, and resilience of IT infrastructure. Organizations are categorized into five levels of operational maturity: manual, reactive, responsive, proactive, and preventative, with advancement requiring changes in processes, tools, and culture. Key strategies include treating incident response as a business-wide effort, learning from failures through postmortems, and addressing burnout by monitoring work-life balance both quantitatively and qualitatively. PagerDuty emphasizes these strategies in its webinar, which aims to guide teams in achieving greater operational maturity and implementing DevOps best practices.