How retailers are improving productivity, transforming incident response, and empowering teams with PagerDuty

Retailers face significant challenges in maintaining uptime, as any downtime can result in considerable financial losses. At a 2021 summit, representatives from Hudson’s Bay Company, Bunnings, and Loblaw highlighted how PagerDuty assists in improving digital operations by enhancing incident response and management. Hudson’s Bay Company tackled alert fatigue by prioritizing alerts, implementing warnings, grouping alerts, and standardizing language, which reduced alerts by 61% and improved acknowledgment times by 38%. Bunnings integrated PagerDuty to streamline its incident management amid complex technological ecosystems, reducing alert noise and improving response times, especially during high-demand periods like marketing campaigns. Loblaw transitioned to a full-service ownership model with PagerDuty's help, allowing teams to manage incidents independently, which proved crucial during the pandemic when online traffic surged. Collectively, these companies demonstrate how leveraging PagerDuty can optimize operational efficiency, improve team satisfaction, and ensure robust, scalable digital infrastructure to meet the challenges of modern retail environments.