How PagerDuty Offers Transparency of Outages for Our Customers

PagerDuty is committed to maintaining high service reliability and 100% uptime, with systems in place to ensure any detected events are promptly routed to the appropriate team members via alerts. However, understanding the inevitability of unexpected outages, PagerDuty emphasizes the importance of a contingency plan and transparent communication with users during such events. To keep users informed, the company offers an opt-in Twitter notification system, specifically through the @PagerDutyOps account, to alert users via SMS of any PagerDuty-wide outages. Users can set up mobile notifications to receive updates directly to their phones. Additionally, PagerDuty provides customer support through email, phone, and live chat, and maintains a support Twitter account, @PagerDutyHelp, for addressing minor issues and inquiries. The main Twitter account, @PagerDuty, is used for announcing major product updates and sharing relevant content.