How Forward-Looking Institutions are Benefiting from Agentic AI

Higher education institutions are navigating complex digital ecosystems to meet the expectations of tech-savvy students accustomed to seamless digital interactions, yet face challenges such as budget constraints and legacy systems that hinder innovation. While 58% of IT leaders cite cost as a barrier, forward-thinking universities like Boston University are successfully modernizing their systems, as exemplified by BU's transformation from the outdated StudentLink to the intuitive MyBU portal, which emphasizes user experience and self-service capabilities. This shift not only enhances student satisfaction but also reduces operational costs and support demands. The adoption of agentic AI in higher education is emerging as a solution, offering significant reductions in alert noise and incidents, thereby allowing IT teams to focus on improving learning experiences. Institutions that embrace agentic AI and automation are better positioned to provide the always-available digital experiences demanded by today's students and efficiently utilize their IT resources.