Fuelling Always-On Digital Services in the Financial Sector

The financial services sector in Australia has rapidly evolved due to the rise of neo disruptors and a shift towards a cashless society accelerated by the pandemic, prompting significant digital transformation efforts. The Australian government has invested $800 million in digital infrastructure, highlighting the sector's push towards seamless, reliable online services as community expectations rise. Bendigo and Adelaide Bank's $52.4 million AUD investment in digital transformation exemplifies efforts to streamline operations and reduce complexity through automation. A PagerDuty survey indicated increased pressure on digital services, with organizations experiencing a rise in daily incidents since COVID-19, necessitating improved visibility, observability, and response capabilities across tech stacks. The emphasis on adopting decentralized cloud tools, empowering talent, fostering a collaborative culture, and refining processes is crucial for enhancing operational maturity and reducing responder burnout. Incident management, focusing on customer impact and requiring prompt, effective responses, underscores the importance of real-time communication and collaboration, with PagerDuty offering solutions to improve service uptime, reliability, and customer satisfaction.