Fall 2021 Launch: Automate Incident Response to Accelerate Critical Work

PagerDuty Operations Cloud, a cloud-based platform designed for modern digital businesses, has introduced new features to enhance real-time incident management and automation, emphasizing the importance of mastering digital services and operations. The platform's latest release aims to automate incident response, connect various digital services, and provide flexibility to teams, thereby improving productivity and customer satisfaction. Key features include Service Standards for enforcing best practices, Dynamic Service Graph for visualizing service dependencies, and Global Search for retrieving incident details efficiently. Automation is prioritized through Rundeck's new products, enabling faster incident resolution and reduced reliance on experts, while Rundeck Cloud facilitates standardized automated actions without complex deployments. The platform addresses universal challenges faced by DevOps and IT teams, such as noise reduction and root cause analysis, through Event Intelligence enhancements like Event Orchestration and machine learning-driven features that streamline operations, reduce downtime, and support incident response on the go.