Building Resilience and Compliance in Finance: Insights from PagerDuty’s Lee Fredricks

European financial entities are under increasing pressure to comply with stringent regulatory frameworks like DORA, FCA PS21/3, and PRA PS6/21, which are designed to ensure financial resilience and operational excellence. Lee Fredricks from PagerDuty emphasizes the role of advanced technology in both driving innovation and presenting risks, necessitating effective compliance strategies. Monitoring tools are essential but can overwhelm teams with alerts, which is where PagerDuty's automation capabilities help by filtering critical information, notifying appropriate teams, and streamlining workflow to enhance compliance and innovation. The regulations transform long-standing expectations into clear compliance frameworks, with gap analyses being crucial for identifying vulnerabilities. Robust incident management, driven by AI and automation, is vital for maintaining resilience, ensuring timely recovery, and providing an auditable trail for reviews. PagerDuty's Operations Cloud supports financial entities by facilitating operational resilience testing and improving incident response processes, while AI and automation help streamline compliance, enhance efficiency, and allow teams to focus on strategic goals.