Build Out Your PagerDuty Reports with Zoho

Incident Volume and Mean Time to Repair (MTTR) are crucial metrics for on-call teams to track in order to identify systemic issues and improve the speed of resolving incidents. The process involves using Zoho Reports to pull data from the PagerDuty API, allowing teams to create dashboards that display incident volumes and MTTR across different services and escalation policies. By setting up automated data imports and using SQL queries, teams can generate visual reports to analyze incident trends and identify areas for improvement. The guide provides detailed steps for setting up Zoho Reports to graphically represent data, enabling teams to filter by variables like date and escalation policy, and ultimately helping team leads to focus on services they are responsible for. Sharing these insights with the organization is made easy through Zoho's sharing features, which allow embedding reports in internal platforms like Confluence, fostering better communication and collaboration within the company.