Bridging the Way to Faster Incident Resolution

Web conferencing has significantly enhanced over recent years, offering features like clear video streams, embedded chat, and file sharing, which have benefited organizations like PagerDuty by facilitating seamless collaboration among geographically distributed teams. The introduction of the Response Bridge feature by PagerDuty further revolutionizes incident response by automating the process of connecting the right responders to incidents, thus eliminating manual efforts and ensuring quick resolutions, even at inconvenient hours. Response Bridge integrates with any web conferencing tool, allowing responders to join meetings with ease and providing them with full incident context beforehand, which is crucial during critical situations. This feature, launched at Cisco Live in Las Vegas, is designed to streamline the path to incident resolution by integrating people, processes, and tools, and is available on PagerDuty’s Standard and Enterprise plans.