4 Modernizing Incident Response Talks To Watch from Summit 2021

PagerDuty Summit 2021 offered a range of virtual sessions focused on enhancing incident response and automation, with all sessions available on demand until July 25th. Key presentations included Marcelo LaRosa from Hudson's Bay Company discussing how alert noise suppression through effective alert management can free up teams to focus on critical tasks, and David Jambor from Vodafone highlighting the company's transition to a tech-oriented approach with Immutable Telemetry 2.0 to minimize customer impact through automation. Additional sessions provided insights into strengthening communication with PagerDuty Business Response and managing integrations, while new features such as Incident Context in MS Teams and Insights Previews in Slack were introduced to facilitate faster incident triage and collaboration. Attendees were also encouraged to explore new service profiles, participate in community challenges, and access a variety of resources through the PagerDuty Community.