A recent survey indicates that most companies are either using or planning to adopt a Customer Relationship Management (CRM) system, with workflow automation being a key feature to enhance user engagement and productivity. Integrating email and scheduling functionalities into a CRM can reduce context switching, which reportedly takes about nine and a half minutes to recover from, thereby increasing efficiency. Nylas APIs offer a streamlined approach to embedding complex features like email and scheduling within a CRM, allowing users to manage communications and meetings directly from the platform. This integration enables users to maintain a comprehensive view of customer interactions, enhancing relationship management without the need to switch between platforms. Examples include Funnel, which utilized Nylas APIs to consolidate customer communications, and Salesloft, which used the Nylas Calendar API to facilitate seamless meeting scheduling. Employing pre-built solutions like those from Nylas can help CRMs become indispensable tools for users by offering robust features without the burden of in-house development and maintenance.