Integrate customer communications in Salesforce with the Nylas Apex SDK
Blog post from Nylas
The Nylas Apex SDK has been launched to enable system integrators to develop enhanced email, calendar, and contact functionalities within Salesforce, catering to the needs of revenue teams through real-time customer interactions. This SDK offers quick integration with major email service providers, facilitating a comprehensive capture of company-customer conversations without the need for additional Salesforce seats. It allows for the development of custom features tailored to specific Salesforce deployments and use cases, leveraging the Nylas Platform's capabilities for contextual email features, automated workflows, and smart scheduling. Example projects include building a sales and marketing automation platform, creating a customer support and case management system, enhancing Enterprise Resource Planning (ERP), and optimizing Customer Relationship Management (CRM) within Salesforce. These projects aim to streamline workflows, automate tasks, enhance data insights, and improve user experience through extensive integration of email and calendar functionalities, backed by thorough testing and comprehensive training. Developers are encouraged to explore the SDK through the available GitHub repository for code samples and further documentation.