In today's digital age, customers expect seamless interactions with companies across various devices and platforms, prompting Customer Service Management (CSM) applications to integrate multiple communication channels and provide representatives with a comprehensive view of the customer journey. To enhance productivity and user experience, CSM apps must streamline processes like ticket management and scheduling while minimizing manual tasks. The integration of solutions such as Nylas ExtractAI and Nylas Email and Calendar APIs can significantly improve these functions by enabling intelligent ticket prioritization, synchronized communication, and centralized scheduling. This ensures representatives can offer personalized and efficient service, leading to faster resolutions and higher customer satisfaction. By fostering a holistic view of customer interactions and reducing operational bottlenecks, companies can enhance customer loyalty and satisfaction.