ngrok is a solution to modernize and secure how people access remote devices, replacing complex multi-hop workflows with single-step, secure remote access. This is achieved by leveraging Cloud Endpoints, Internal Endpoints, and the agent API, which enable centralized access and secure connectivity without exposing services publicly. The ngrok configuration file ensures consistent start-up of endpoints as a background service, while creating cloud endpoints for persistent access allows requests to be made to the ngrok's API to create these endpoints. The use of the agent API enables dynamic creation of tunnels, allowing for centralization and standardization of tunnel management. Overall, this setup eliminates nested SSH/RDP sessions, improves latency, grants native access to remote services with security in mind, and scales access across multiple sites with a single agent.