The real value of a fully-integrated, AI-driven digital experience monitoring solution

A commitment to customer satisfaction and maintaining a seamless digital experience is essential for the success of digital enterprises, as a slow or unresponsive website can lead to negative outcomes such as customer service calls, abandoned purchases, and damage to brand reputation. As a result, investments in digital experience monitoring (DEM) technologies have increased, with deployments expected to rise significantly by 2027. DEM solutions, such as New Relic, help businesses like Mercado Libre and The Seven Network improve performance by reducing website response times and ensuring 100% uptime during major events. Key benefits of DEM include increased customer satisfaction, optimized application performance, high-quality user experiences, proactive issue resolution, competitive advantage, data-driven decisions, and enhanced risk management. AI-powered DEM tools enable businesses to monitor digital experiences comprehensively, offering real user monitoring, session replay, synthetic monitoring, and crash analysis to identify and resolve issues quickly. These capabilities help organizations deliver consistent user experiences, adopt AI technologies confidently, and leverage insights for business growth.