Q&A: How Meredith Uses Observability, Distributed Tracing to Keep Media Brands Running

Organizations prioritizing software excellence often experience higher revenue growth and improved brand perception, innovation pace, and employee engagement. David Michael of Meredith highlights the importance of observability in their platform revamp, enabling seamless integration of various content management systems acquired after merging with Time Inc. The organization's transition to a new frontend and backend infrastructure aims to unify content delivery, allowing for rapid iterations without disrupting existing sites. Observability tools, particularly New Relic, are crucial in managing this migration by providing insights into content synchronization, latency issues, and the overall user experience, ensuring sites remain reliable and performant. Developers at Meredith enjoy autonomy with their AWS accounts, supported by automated guardrails to maintain best practices and foster independence. Observability not only reduces downtime and enhances customer experience but also supports Meredith's goal of keeping users engaged on their sites.