Company
Date Published
Author
Inga Weizman, Senior Product Marketing Manager
Word count
1263
Language
English
Hacker News points
None

Summary

Digital experiences are crucial for businesses, yet ensuring seamless and personalized interactions is increasingly challenging due to the complexities of modern applications and rising user expectations. The proliferation of tools often leads to data silos and gaps, hindering quick issue detection and resolution, which can result in user frustration and revenue loss. New Relic's Engagement Intelligence, a component of its Digital Experience Monitoring (DEM) solution, addresses these issues by automatically collecting and correlating end-to-end user behavior data without manual instrumentation. This AI-driven solution provides a unified view of user interactions and backend service performance, enabling teams to swiftly identify and resolve issues, reduce churn, and enhance the digital experience. Engagement Intelligence offers features like automatic tracking of user actions, full-stack session replay, and AI-powered session summaries, which help engineers, product teams, and UX designers quickly pinpoint problems and prioritize improvements, ultimately protecting revenue and improving customer satisfaction.