The world continues to navigate unprecedented challenges due to COVID-19, causing spikes in traffic which puts new stresses on software and systems. Many users are relying on software to purchase groceries, educate homebound children, collaborate remotely, and access video streaming services. Behind the scenes, engineers, developers, operations, and SREs are working tirelessly to keep these services running smoothly, often while managing remote work setups and homebound children. New Relic is committed to supporting businesses in this changing time, with measures such as a business continuity plan, expert support, webinars, and expanded customer donation programs for nonprofits engaged in COVID-19 relief efforts. The company has also implemented work-from-home policies to minimize the spread of the virus while continuing to deliver services. New Relic values feedback from customers and invites them to reach out with suggestions on how it can better serve them.