Improving real-user experience with observability
Blog post from New Relic
User experience (UX) encompasses the overall experience a user has with a product or service, which is crucial for business success as it affects customer satisfaction and retention. User experience optimization (UXO) involves leveraging data-driven insights to improve this experience, often through real user monitoring (RUM), which provides detailed analysis of how users interact with digital products. RUM focuses on measuring client-side performance and is essential for understanding and enhancing digital customer experiences, facilitating the detection and resolution of frontend errors and improving website performance. Tools like New Relic's observability platform enable businesses to monitor and optimize both frontend and backend systems, thus ensuring seamless digital interactions. As businesses increasingly rely on digital channels, effective RUM becomes a competitive differentiator, helping companies enhance customer satisfaction and engagement. New Relic offers comprehensive solutions, including browser and mobile monitoring, that provide detailed user-centric data, enabling rapid identification and resolution of issues, ultimately improving digital business outcomes.