The New Relic Technical Support team provides 24/7 support from multiple offices in Portland, Dublin, and Tokyo, ensuring customers have access to experts at all times. The team answers common questions about New Relic APM 360, covering issues such as network problems, slow UI performance due to Metric Grouping Issues (MGIs) or hostname explosions, deleting applications, chart loading issues, and tailoring Apdex thresholds. To address these concerns, the support team recommends checking agent configuration files, using the New Relic Diagnostics tool, ensuring containers have common names, disabling browser extensions, setting appropriate Apdex thresholds, and automating threshold updates for individual apps. If customers still have questions or need further assistance, they can contact the Support team directly.