Why SLIs and SLOs Are Essential for Observability

The disconnect between IT operations teams and business stakeholders often leads to tension and limited success. This disconnect arises from different definitions of success, with IT measuring resource consumption and the business measuring speed and quality. To resolve this issue, service-level indicators (SLIs) and service-level objectives (SLOs) can be used. SLIs are metrics that measure aspects of the level of service provided, while SLOs are goals set for these metrics. By focusing on SLIs that measure business-impacting aspects such as latency, error rate, and availability, and presenting them as percentages, IT teams can align with the business's expectations and improve their observability practice.

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